37 low data
Coffee Factory
1.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Specialty Coffee
BMS Organics Setiawalk
Specialty CoffeeAesthetic / Instagrammable Cafes
- Services
- Specialty Coffee, Aesthetic / Instagrammable Cafes
- Reviews
- 181
What recent reviews say
Staff warmth and fresh vegetarian cooking draw repeat visits, with reviewers praising Ally and Lily's helpfulness and oat milk drinks as standouts. But peak lunch waits stretch past 40 minutes even for small orders, and portions at RM19+ feel steep for what arrives-a gap between the friendly atmosphere and kitchen pace that frustrates even fans of the food.
Praised for
- friendly and helpful staff (especially Ally and Lily)
- delicious vegetarian and healthy food
- generous portions
- peaceful and comfortable environment
- quality ingredients and sturdy packaging
Watch-outs
- slow service during lunch peak hours
- long wait times (40+ minutes for small orders)
- prices on the higher side for portions
good-coffeefriendly-staffcozy-ambiencegenerous-portionsoverpricedslow-servicelong-wait
Best for: Health-conscious eaters and vegetarians seeking a peaceful lunch venue with warm service, provided they visit outside peak hours.
Think twice if: Plan around lunch rush; service and wait times are significantly slower during midday, and prices run high relative to portion size.
Strengths
- known for staff friendliness (Ally frequently named)
- quality organic plant-based meals and oat milk drinks
- peaceful lunch spot for office workers
Worth knowing
- Staff members Ally and Lily frequently praised by name for friendliness and patience
- Pepper oatmilk soup mee xian mentioned as a signature dish
- Oat Story oat milk specifically highlighted as a quality product
- Lunch hour waits reported at 40+ minutes with only 2 customers in store
- Pre-prepared food microwaved during service
What reviews say by service
- Specialty Coffee
- Oat milk drinks praised as delicious and refreshing; Oat Story brand mentioned specifically.
- Aesthetic / Instagrammable Cafes
- Peaceful and comfortable environment described as relaxing; sturdy, neat packaging noted by customers.
How it compares
- Rated 4.6 against a 4.43 average across the 146 aesthetic / instagrammable cafes businesses listed here.
- Has more Google reviews than 61% of the businesses in this directory.
How we scored this
Scoring Method Star rating 71
Review volume 98
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
150
4
15
3
5
2
4
1
7
Common questions
- Is there a lunchtime rush, and how long might I wait?
- Yes. Peak lunch hours bring waits of 40+ minutes even with few customers ahead. Service is notably slower midday; visiting outside typical lunch hours (before 11:30 am or after 2 pm) is advisable.
- What is the main draw here?
- Fresh vegetarian and plant-based food, particularly oat milk drinks and dishes like pepper oatmilk soup mee xian, paired with consistently warm and patient staff (Ally and Lily named often).
- Can I buy organic products to take home?
- Yes. Their website lists organic soya milk, oatmilk, plant-based milk drinks, white coffee sachets, herbal powders, enzymes, vinegar, oils, honey, seasonings, pastes, and frozen pau for purchase.
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