Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Strong customer base of 277 reviews reflects steady demand for specialty coffee and handcrafted drinks. The 4.2 rating with 72% five-star reviews signals reliable quality, though the 18% low-star cohort suggests occasional service or product gaps worth noting.
Coffee quality is the main draw here, with most visits yielding a perfectly balanced cup and staff like Fatihah and Aida earning frequent mentions for their warmth and skill. Two recent one-star reviews flag execution lapses (a watery medium roast) and a frustrating 9:30 PM bin-use cutoff despite 10 PM closing hours. Specialty coffee knowledge sets this outlet apart from typical mall cafes. The team reads orders well, adapts recommendations to taste, and the IOI Mall location outperforms other HWC branches according to repeat customers. Price sits fair for what you get.
Nanyang Cafe serves Hong Kong-style comfort food in IOI Mall with uneven execution. Fried dishes and char siew are consistently praised, and a few staff members deliver warm, attentive service. However, slow service dominates recent complaints, hygiene lapses (oily seating, dirty utensils) concern diners, and delivery packing is careless-oily items shipped loose in vehicles. Soup dishes are often underseasoned. The 3.6-star rating reflects this split: 48% five-star loyalty against 27% one/two-star frustration.
Last updated 2026-07-05