Thong Kee earns passionate praise for Hainan coffee, layered kaya toast, and wantan noodles at budget-friendly prices, drawing crowds early. Service falters under pressure: orders languish unfulfilled, staff chat while customers wait, food arrives cold, and quality swings sharply between visits.
Quality suffers in execution. The 30-minute waits, roster of one-star service complaints, and recent cold noodle and missing egg orders signal stretched operations struggling to match demand. Reviewers note old chicken in burgers and over-sweetened dishes. The chain has closed at least one Puchong outlet, adding uncertainty to consistency.
Recent shift: Recent outlet closures (Pusat Bandar Puchong) and two fresh one-star reviews citing cold food, long waits, and unresponsive staff suggest service strain intensifying. Earlier five-star reviews (two months back) stand in sharp contrast to this week's poor execution complaints.
Most visitors praise the coffee quality and thoughtful service, with staff notably attentive to small details. The space works well for remote work or casual meals. Parking is tight given the factory-area location, and a few reviewers noted inconsistent dishes or cleanliness lapses, though staff respond promptly when issues arise.
Play with dozens of well-behaved cats while eating decent food; fried chicken, carbonara, and fries draw consistent praise. Service splits sharply: some find staff friendly, others report cashiers and management hostile, inattentive, or dismissive of valid concerns. Owner's tone in public replies amplifies frustration. Pricing sits competitive for the cat-cafe category, though a few call it expensive. The space is clean and the cats unstressed, making it worth a visit if you prioritize the animal experience over seamless service.
Bound Coffee delivers excellent coffee and bread that draw repeat visits, backed by an owner with genuine expertise and a thoughtfully designed industrial-chic interior. The specialty roasts pair well with fresh pastries and creative dishes like smoked duck aglio olio, though savoury food varies-some curries and pastas disappoint against their premium pricing. Parking is easy, regulars get membership perks, and the atmosphere suits casual gatherings and pet owners alike. Most customers find the experience worth returning for, especially those who appreciate quality coffee and handmade bread. The occasional food or hygiene misstep hasn't dented the 4.8-star average, suggesting strong consistency overall, but go in knowing the kitchen is stronger with coffee and baking than with every savoury dish.
Last updated 2026-07-05